Read about the variety of payment options you can choose from when you purchase from LUMES, and learn how the tax on your order is calculated. Also, get more information about special pricing, offers and promotions.
We currently accept debit cards, credit cards, iDEAL, Bancontact and PayPal.
Credit Cards or Debit Cards
Troubleshooting credit card & debit card payment errors
- If your card is new or recently reissued, make sure it has been activated.
- Remove dashes or spaces from the account number.
- If everything seems to be correct, call the card issuer's customer service number on the back of your card. Your credit card company may need to speak with you before they authorize your purchase.
To prevent any unnecessary delays processing your order, please ensure that the billing address on your order matches the information on your credit card account. If you have recently moved or are unsure whether you receive your credit card statement at your work or home address, please contact your card-issuing bank using the customer service number on the back of your credit card to confirm.
The card security code is a unique three or four digit number printed on the front (American Express) or back (Discover/MasterCard/Visa/UnionPay) of your card, in addition to the account number.
When LUMES charges your account
When you place an order, LUMES will contact your credit or debit card's issuing bank to confirm it is a valid account. LUMES requests an authorization, which holds the funds for the full or partial purchase amount. As LUMES prepares your items, authorized funds will be unavailable and may display as "pending" on your credit or debit card's online statement.
If you are shipping an item, your card will only be charged after the item has shipped. For pickup items, you will be billed before your item is ready for pick up. If your order contains multiple items, you may see multiple charges on your credit or debit card statement.
If you cancel your order before your items are billed, any authorizations placed on your credit card account can take up to 30 days to expire and any authorizations placed on your debit card account can take up to 10 days to expire. Contact your financial institution for their specific timeframes.
Credit cards accepted
In the EU, we accept:
- American Express
If you are paying for your order with an international Visa, MasterCard or American Express credit card, please note that the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees.
Any gift card issued by a credit card company can be used as a method of payment when buying from LUMES online. During checkout, if you are paying with a gift card issued by a credit card company, you can combine it with one credit card.
With iDEAL you can make online payments in a reliable, secure and easy way. Payments are completed using the mobile banking app or the online banking environment of your own bank. You can learn more about iDEAL here.
When you place an order with PayPal you will be redirected to the PayPal website. There you will then need to login with your PayPal username and password.
If your order consists of multiple deliveries, your PayPal account will be charged separately for each shipment.